KEEP Support
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Activity overview
Latest activity by KEEP Support-
KEEP Support created an article,
I got an error message, what does it mean?
Errors 1-4: There is a problem with the mechanics of the device. Please reboot the device by pressing the button on the back for 10-12 seconds. Error 8: The battery is not charging. Please make s...
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KEEP Support created an article,
What do the different colors of the led ring on my KEEP mean?
The led light around the rim of your device will change color to indicate that something is happening. Below are the meanings of the different colors. Blue: Bluetooth pairing in progress Red: Erro...
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KEEP Support created an article,
The device pairing code (6 digits) is stuck on my display, what should I do?
If you are not currently pairing your phone with your KEEP, you can simply restart your KEEP device by holding down the button on the back of your KEEP for 10 seconds (or until the display fully tu...
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KEEP Support created an article,
My KEEP isn't connecting via Bluetooth, what should I do?
From time to time there may be interference from other Bluetooth devices. If you cannot connect to the box via Bluetooth, we suggest restarting Bluetooth on your phone or even restarting your phone...
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KEEP Support created an article,
How do I change the email that is registered under my account?
The change your email address simply open your KEEP app > click on the settings icon at the bottom of the app > click on Account Settings > Personal Information > EDIT link beside your existing ema...
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KEEP Support created an article,
How do I change the time displayed on my box?
The time on your box is configured automatically via your phone settings and cannot be independently changed at this time.
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KEEP Support created an article,
What should I do if the display isn't working?
This most often occurs if the device is in Sleep Mode. Please check the following: -Please make sure that your power cable is connected to your KEEP device firmly, which is in turn connected to the...
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KEEP Support created an article,
Where is the power button located?
The power button is located at the rear of the box, next to the USB-C connector.
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KEEP Support created an article,
My KEEP isn't connecting to WiFi, what should I do?
If your device cannot find an internet connection, please follow these steps. 1. Close the app completely. 2. Open the app, then click on the WIFI icon at the top of the home screen 3. Manually en...
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KEEP Support created an article,
My KEEP doesn't open when I try to open it through the app, what should I do?
Please follow the following steps: 1. Please check if you have internet access on your phone. 2. Please ensure that the wifi network that your KEEP device is connected to is up and running properly...