![KEEP_Primary_BLK-2023 300px-02.png]](https://support.discoverkeep.com/hs-fs/hubfs/KEEP_Primary_BLK-2023%20300px-02.png?height=40&name=KEEP_Primary_BLK-2023%20300px-02.png){kind=small}
Technical Support
- What should I do if the display isn't working?
- My KEEP isn't connecting to WiFi, what should I do?
- The device pairing code (6 digits) is stuck on my display, what should I do?
- My KEEP isn't connecting via Bluetooth, what should I do?
- How do I know what version of the app is installed on my phone?
- My KEEP doesn't have a serial number printed on the bottom label, how can I get it?
- I got an error message, what should I do?
- What do the different colors of the led ring on my KEEP mean?
- My verification pin doesn't work, what should I do?
- How do I change the time displayed on my KEEP?
- My KEEP doesn't open when I try to open it through the app, what should I do?
- I forgot my login email / password, what should I do?
- What should I do if my KEEP is stalling?
- I turned "Secure Mode" off, but the double tap to open feature isn't working.
- Why haven't I heard back from KEEP?