--- title: Technical Support | KEEP Support description: Technical Support --- [Skip to content](https://support.discoverkeep.com/technical-support#main-content) - [English](https://support.discoverkeep.com/technical-support) - [Français](https://support.discoverkeep.com/fr/support) English Show submenu for translations [Need more help? Contact us!](https://support.discoverkeep.com/kb-tickets/new) ![KEEP\_Primary\_BLK-2023 300px-02.png\]](https://support.discoverkeep.com/hs-fs/hubfs/KEEP_Primary_BLK-2023%20300px-02.png?height=40&name=KEEP_Primary_BLK-2023%20300px-02.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - - [English](https://support.discoverkeep.com/technical-support) - [Français](https://support.discoverkeep.com/fr/support) English Show submenu for translations - [Need more help? Contact us!](https://support.discoverkeep.com/kb-tickets/new) - Go to www.discoverkeep.com Go to www.discoverkeep.com Hello! How can we help? - There are no suggestions because the search field is empty. 1. [KEEP Support](https://support.discoverkeep.com/) 2. [Technical Support](https://support.discoverkeep.com/technical-support) # Technical Support - [What should I do if the display isn't working?](https://support.discoverkeep.com/what-should-i-do-if-the-display-isnt-working) - [My KEEP isn't connecting to WiFi, what should I do?](https://support.discoverkeep.com/my-keep-isnt-connecting-to-wifi-what-should-i-do) - [The device pairing code (6 digits) is stuck on my display, what should I do?](https://support.discoverkeep.com/the-device-pairing-code-6-digits-is-stuck-on-my-display-what-should-i-do) - [My KEEP isn't connecting via Bluetooth, what should I do?](https://support.discoverkeep.com/my-keep-isnt-connecting-via-bluetooth-what-should-i-do) - [How do I know what version of the app is installed on my phone?](https://support.discoverkeep.com/how-do-i-know-what-version-of-the-app-is-installed-on-my-phone) - [My KEEP doesn't have a serial number printed on the bottom label, how can I get it?](https://support.discoverkeep.com/how-can-i-get-my-keep-serial-number) - [I got an error message, what should I do?](https://support.discoverkeep.com/i-got-an-error-message-what-should-i-do) - [What do the different colors of the led ring on my KEEP mean?](https://support.discoverkeep.com/what-do-the-different-colors-of-the-led-ring-on-my-keep-mean) - [My verification pin doesn't work, what should I do?](https://support.discoverkeep.com/my-verification-pin-doesnt-work-what-should-i-do) - [How do I change the time displayed on my KEEP?](https://support.discoverkeep.com/how-do-i-change-the-time-displayed-on-my-box) - [My KEEP doesn't open when I try to open it through the app, what should I do?](https://support.discoverkeep.com/my-keep-doesnt-open-when-i-try-to-open-it-through-the-app-what-should-i-do) - [I forgot my login email / password, what should I do?](https://support.discoverkeep.com/i-forgot-my-login-email-/-password-what-should-i-do) - [What should I do if my KEEP is stalling?](https://support.discoverkeep.com/what-should-i-do-if-my-keep-is-stalling) - [I turned "Secure Mode" off, but the double tap to open feature isn't working.](https://support.discoverkeep.com/i-turned-secure-mode-off-but-the-double-tap-to-open-feature-isnt-working) - [Why haven't I heard back from KEEP?](https://support.discoverkeep.com/why-havent-i-heard-back-from-keep) See less ▼ - [FAQs](https://support.discoverkeep.com/faqs) - [Helpful Videos](https://support.discoverkeep.com/helpful-videos) - [Getting started](https://support.discoverkeep.com/getting-started) - [Account and Settings](https://support.discoverkeep.com/account-and-settings) - [Technical Support](https://support.discoverkeep.com/technical-support) - [Orders](https://support.discoverkeep.com/orders) - [Med Management](https://support.discoverkeep.com/med-management) - [Circle of Care](https://support.discoverkeep.com/circle-of-care) - Home - Products - Pricing - Blog - Company [![Chill listening crop-3](https://support.discoverkeep.com/hs-fs/hubfs/KEEP_Primary_BLK-2023%20(1).png?width=105&height=24&name=KEEP_Primary_BLK-2023%20(1).png "Chill listening crop-3")](https://www.discoverkeep.com) Here to support you! Copyright © 2026, KEEP Labs Inc.