If you're encountering any issues with your KEEP stalling, let's go through some troubleshooting steps together.
- First, please ensure that there isn't anything blocking the lid from opening or closing properly.
- If there's no obstruction, try rebooting your KEEP. Simply hold the button on the back for approximately 12 seconds or until the display turns off. Give it a couple of minutes to restart (the display will turn on when it's ready), and try operating your KEEP again.
If you're still having trouble, don't hesitate to reach out to our support team at support@discoverkeep.com. We're here to help!