Technical Support

• What should I do if the display isn't working?
• My KEEP isn't connecting to WiFi, what should I do?
• The device pairing code (6 digits) is stuck on my display, what should I do?
• My KEEP isn't connecting via Bluetooth, what should I do?
• How do I know what version of the app is installed on my phone?
• My KEEP doesn't have a serial number printed on the bottom label, how can I get it?
• I got an error message, what should I do?
• What do the different colors of the led ring on my KEEP mean?
• My verification pin doesn't work, what should I do?
• How do I change the time displayed on my KEEP?
• My KEEP doesn't open when I try to open it through the app, what should I do?
• I forgot my login email / password, what should I do?
• What should I do if my KEEP is stalling?
• I turned "Secure Mode" off, but the double tap to open feature isn't working.
• Why haven't I heard back from KEEP?