1. KEEP Support
  2. Technical Support

My KEEP isn't connecting via Bluetooth, what should I do?

Having trouble connecting via Bluetooth? Let's troubleshoot together:

  1. Restart Bluetooth on your phone or even restart your phone entirely.
  2. If the issue persists, restart your KEEP by holding the button on the back for about 10 seconds or until the display turns off.
  3. Give it a couple of minutes to restart (the display will turn on when its ready)
  4. Try connecting via Bluetooth again.

Still no luck? try forgetting the device from your phones Bluetooth settings and trying again, or deleting the KEEP app and reinstalling it!

If you continue to experience difficulties, please reach out to us at support@discoverkeep.com. We'll be more than happy to assist you!