---
title: I got an error message, what should I do?
description: "Encountering specific errors? Let's troubleshoot them: Errors 1-4: Reboot your device by pressing the button on the back for 10-12 seconds. Error 8: Ensure you're using the provided power cord securel"
---

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# I got an error message, what should I do?

Encountering specific errors? Let's troubleshoot them:

- Errors 1-4: Reboot your device by pressing the button on the back for 10 seconds or until the display turns off. Allow a few minutes for your device to restart. The display will turn back on when it's ready.
- Error 8: Ensure you're using the provided power cord securely plugged into both the device and the wall outlet. If the error persists, reboot the device.
- Error 16: Close the app completely, then reboot the device.

If any of these errors persist, don't hesitate to contact us at [support@discoverkeep.com](mailto:support@discoverkeep.com). We're here to help!

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