--- title: "I turned \"Secure Mode\" off, but the double tap to open feature isn't working." description: I turned "Secure Mode" off, but the double tap to open feature isn't working. --- [Skip to content](https://support.discoverkeep.com/i-turned-secure-mode-off-but-the-double-tap-to-open-feature-isnt-working#main-content) - [English](https://support.discoverkeep.com/i-turned-secure-mode-off-but-the-double-tap-to-open-feature-isnt-working) - [Français](https://support.discoverkeep.com/fr/jai-désactivé-le-mode-sécurisé-mais-la-fonction-de-double-tap-pour-ouvrir-ne-fonctionne-pas) English Show submenu for translations [Need more help? Contact us!](https://support.discoverkeep.com/kb-tickets/new?hsLang=en) ![KEEP\_Primary\_BLK-2023 300px-02.png\]](https://support.discoverkeep.com/hs-fs/hubfs/KEEP_Primary_BLK-2023%20300px-02.png?height=40&name=KEEP_Primary_BLK-2023%20300px-02.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - - [English](https://support.discoverkeep.com/i-turned-secure-mode-off-but-the-double-tap-to-open-feature-isnt-working) - [Français](https://support.discoverkeep.com/fr/jai-désactivé-le-mode-sécurisé-mais-la-fonction-de-double-tap-pour-ouvrir-ne-fonctionne-pas) English Show submenu for translations - [Need more help? Contact us!](https://support.discoverkeep.com/kb-tickets/new) - Go to www.discoverkeep.com Go to www.discoverkeep.com Hello! How can we help? - There are no suggestions because the search field is empty. 1. [KEEP Support](https://support.discoverkeep.com/?hsLang=en) 2. [Technical Support](https://support.discoverkeep.com/technical-support?hsLang=en) # I turned "Secure Mode" off, but the double tap to open feature isn't working. Double tap feature isn't working? Your KEEP probably needs a firmware update. Try rebooting your KEEP by holding down the back button until the display turns completely off, then waiting for it to turn back on. When it does, try double-tapping again! Still no luck? Simply email us at [support@discoverkeep.com](mailto:support@discoverkeep.com) and include your name and device serial number and we'll take care of the rest! Don't know how to find your device serial number? It's ok! You can follow the directions linked [here](https://support.discoverkeep.com/how-can-i-get-my-keep-serial-number?hsLang=en)!     - [FAQs](https://support.discoverkeep.com/faqs?hsLang=en) - [Helpful Videos](https://support.discoverkeep.com/helpful-videos?hsLang=en) - [Getting started](https://support.discoverkeep.com/getting-started?hsLang=en) - [Account and Settings](https://support.discoverkeep.com/account-and-settings?hsLang=en) - [Technical Support](https://support.discoverkeep.com/technical-support?hsLang=en) - [Orders](https://support.discoverkeep.com/orders?hsLang=en) - [Med Management](https://support.discoverkeep.com/med-management?hsLang=en) - [Circle of Care](https://support.discoverkeep.com/circle-of-care?hsLang=en) - Home - Products - Pricing - Blog - Company [![Chill listening crop-3](https://support.discoverkeep.com/hs-fs/hubfs/KEEP_Primary_BLK-2023%20(1).png?width=105&height=24&name=KEEP_Primary_BLK-2023%20(1).png "Chill listening crop-3")](https://www.discoverkeep.com) Here to support you! Copyright © 2026, KEEP Labs Inc.