---
title: Why haven't I heard back from KEEP?
description: Have you reached out to us and haven't heard back? First of all, we'd like to apologize. We're really sorry for any inconvenience this may have caused you! We recently changed our customer support pla
---

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# Why haven't I heard back from KEEP?

Have you reached out to us and haven't heard back?

First of all, we'd like to apologize. We're really sorry for any inconvenience this may have caused you!

We recently changed our customer support platform, and unfortunately, some tickets were not forwarded to our new inbox 😢 

So, if you've emailed us and haven't heard back, please forward your email to Support@discoverkeep.com, and we'll get back to you ASAP!

Thank you for your continued patience and understanding!

 

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