---
title: My biometric login isn't working, what should I do?
description: My biometric login isn't working, what should I do?
---

[Skip to content](https://support.discoverkeep.com/my-biometric-login-isnt-working-what-should-i-do#main-content)

- [English](https://support.discoverkeep.com/my-biometric-login-isnt-working-what-should-i-do)
- [Français](https://support.discoverkeep.com/fr/mon-système-de-connexion-biométrique-ne-fonctionne-pas-que-devrais-je-faire)

English

Show submenu for translations

[Need more help? Contact us!](https://support.discoverkeep.com/kb-tickets/new?hsLang=en)

![KEEP_Primary_BLK-2023 300px-02.png\]](https://support.discoverkeep.com/hs-fs/hubfs/KEEP_Primary_BLK-2023%20300px-02.png?height=40&name=KEEP_Primary_BLK-2023%20300px-02.png)

- Home
- Products
- Pricing
- Blog
- Company

Open main navigation

Close main navigation

- Home
- Products
- Pricing
- Blog
- Company
- - [English](https://support.discoverkeep.com/my-biometric-login-isnt-working-what-should-i-do)
    - [Français](https://support.discoverkeep.com/fr/mon-système-de-connexion-biométrique-ne-fonctionne-pas-que-devrais-je-faire)
  
  
  
  
  
  
  English
  
  Show submenu for translations
- [Need more help? Contact us!](https://support.discoverkeep.com/kb-tickets/new)
- Go to www.discoverkeep.com

 Go to www.discoverkeep.com

 Hello! How can we help?

- There are no suggestions because the search field is empty.

1. [KEEP Support](https://support.discoverkeep.com/?hsLang=en)
2. [Account and Settings](https://support.discoverkeep.com/account-and-settings?hsLang=en)

# My biometric login isn't working, what should I do?

If biometric login isn't working for you, don't worry! You may just need to reset it. Simply follow these steps to reset it and give it another try:

1. Sign in to the app using your username and password.
2. Locate the gear icon in the bottom right corner of your screen and tap on it.
3. From there, select 'Account'
4. Find the toggle next to 'Enable Biometrics' and move it to the left. This will turn off biometrics temporarily.
5. Sign out of your account and then sign back in using your username and password.
6. Once you're signed back in, navigate to 'Account' again and turn on Biometrics by moving the toggle to the right.

That's it! Your biometric login should now work smoothly. If you're still encountering issues, don't hesitate to reach out to us at [support@discoverkeep.com](mailto:support@discoverkeep.com). We're here to help!

- [FAQs](https://support.discoverkeep.com/faqs?hsLang=en)
- [Helpful Videos](https://support.discoverkeep.com/helpful-videos?hsLang=en)
- [Getting started](https://support.discoverkeep.com/getting-started?hsLang=en)
- [Account and Settings](https://support.discoverkeep.com/account-and-settings?hsLang=en)
- [Technical Support](https://support.discoverkeep.com/technical-support?hsLang=en)
- [Orders](https://support.discoverkeep.com/orders?hsLang=en)
- [Med Management](https://support.discoverkeep.com/med-management?hsLang=en)
- [Circle of Care](https://support.discoverkeep.com/circle-of-care?hsLang=en)

- Home
- Products
- Pricing
- Blog
- Company

[![Chill listening crop-3](https://support.discoverkeep.com/hs-fs/hubfs/KEEP_Primary_BLK-2023%20(1).png?width=105&height=24&name=KEEP_Primary_BLK-2023%20(1).png "Chill listening crop-3")](https://www.discoverkeep.com)

Here to support you!

<https://www.facebook.com/keeplabs> <https://www.instagram.com/discoverkeep/>

Copyright © 2026, KEEP Labs Inc.